Terms and Conditions

Kartmates (“We”, “Us”) provides to you its website – www.lok-mart.com (“Website”), the mobile application – Lok-Mart – Online Hypermarket Shopping (“Mobile App”), features, (together “Services”) subject to the terms and conditions as set out below (“Terms and Conditions”, “T&C”) and other policies, including the Privacy Policy and the Pricing, Delivery, Return and Refund Policy, that are incorporated here by reference.

The T&C constitutes a contract under Indian law and by accessing, browsing or otherwise using the Services you agree to be bound by this T&C. By impliedly or expressly accepting these terms of use, you also accept and agree to be bound by our policies (including but not limited to our Privacy Policy) as amended from time to time. All commercial and contractual terms are offered by and agreed to between you and Kartmates. We encourage you to read these T&Cs carefully before accessing, browsing, and / or making use of the Services.

Kartmates may include additional terms and conditions of sale in the product listing or product description as made available through the Services (‘Additional Terms of Sale’), which may conflict with these T&C. If there is any conflict between the T&C and the Additional Terms of Sale, the Additional Terms of Sale shall take precedence to the extent of such conflict and in relation to that sale.

Kartmates may at any time modify the T&C for use of the Services without any prior notification to you. If you do not agree with the T&C you are advised not to buy or attempt to buy any product listed on the Services. However, if you continue to use our Service, you shall be deemed to have agreed to accept and abide by the modified T&C of the Services.

User Account and Registration: You have to register and login for placing orders on the Service and you will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the T&C, you agree to communication regarding your purchases, and promotional communication and newsletters upon registration.

Kartmates reserves the right to suspend, or refuse access to its Services, terminate accounts, remove or edit content at any time without notice to you for any reason such as if you violate the letter or spirit of our T&C or create harm, risk, or possible legal exposure for us, our users, or others.

Limitations:

The Services would be available to only select geographies in India as solely determined by Kartmates.

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 as detailed in the Privacy Policy are not eligible to use the Services. Kartmates shall not be held directly or indirectly liable for any damages arising from your or any third party’s misuse or violation of the T&C, and any other policies associated with the Services.

Kartmates does not implicitly or explicitly endorse or advertise the products and associated brands on the Services. References on our Services to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply to be Kartmates endorsement, sponsorship or recommendation of the third party, information, product or service.

Intellectual Property Rights (IPR):

Kartmates expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the Services. Access to the Services does not confer and shall not be considered as conferring upon anyone any license under any of Kartmates or any third party’s intellectual property rights.

Apart from the brands / Intellectual Property Rights (IPR) owned by Kartmates, all other trademarks/ brands displayed on the Services are the property of their respective brand owners and displayed on the Services with prior consent by us Kartmates.

Kartmates hereby allows you to only access the Services for personal use and not to download or modify any portion of it. The Services or any portion of the Services may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Kartmates.

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Services or otherwise disclosed submitted or offered in connection with the use of the Services (collectively, the “Feedback”) shall be and remain the property of Kartmates. Such disclosure, submission or offer of any Feedback on the Services shall constitute an assignment to Kartmates of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Feedback by you. We also retain the right to use, reproduce, adapt, publish, translate, publish, and display such Feedback in any media or similar format.

Objectionable Material

You agree to not use our Services to upload, publish or transmit any content that is illegal, threatening, obscene, defamatory, hateful, harassing, harmful to minors, racially or ethnically offensive or encourages any act contrary to law.

Representations and Warranties:

Kartmates does not make any representation or warranty (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Services.

While Kartmates has taken precautions to avoid inaccuracies in content, the Services, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. Kartmates does not implicitly or explicitly support or endorse the sale or purchase of any products on its Services.

All offers of sale of a product are governed by the description and specifications of the product, terms of warranties provided by the respective manufacturer, seller, and / or brand owners (as applicable) in addition to these T&C. In the event a manufacturer, seller, and / or brand owner (as applicable) is providing any warranty, such warranties will be fulfilled only by the manufacturer, seller, and / or brand owner (as applicable).

You represent and warrant that you are accessing the Services at your sole risk and are using your best informed and prudent judgment before entering into any transaction through the Services. You agree to use the Services for your personal use and for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Services.

You agree to provide authentic and true information in all instances where such information is requested by Kartmates. Kartmates reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Kartmates has the right in its sole discretion to reject the registration and debar you from accessing its Services without prior intimation whatsoever. You further acknowledge that at the time of placing an order on any of the Services you will check the product description carefully and you agree to be bound by the conditions of sale included in the item’s description.

Cancellation:

You understand and agree that the offer for sale of the Product by Kartmates is not an absolute or an unconditional offer. Such offer to sale by Kartmates is subject to repudiation by Kartmates at any time before the delivery of the product to you, without any obligation to assign or provide any reason for such repudiation, and without any consent from you, and without any liability or any obligation towards you.

Return and Refund of Products:

Product related complaints for refund or replacement are subject to Refund and Return Policy available at Return Policy.

The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or Mobile App be intimidated by Kartmates at the time of purchase of the Product.

Governing Law and Jurisdiction

By agreeing to these terms and conditions you agree that in case of any dispute you will be governed by the laws of India without reference to conflict of laws principles and exclusive jurisdiction lies with the court of Mumbai, Maharashtra.

Limitation of Liability

Kartmates will not be liable for any indirect, punitive, incidental, special or consequential damages or any other damages resulting from:

The use or the inability to use the Services;

Unauthorized access to or alteration of your transmissions or data;

Breach of representations or warranties by the manufacturer of the products; and

Any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Services. Kartmates shall not be held responsible for non-availability of the Services during periodic maintenance operations or any unplanned suspension of access to the Services. You understand and agree that any material and/or data downloaded at the Website or the Mobile App is done entirely at your own discretion and risk and you will be solely responsible for any damage to your devices or loss of data that results from the download of such material and/or data. To the maximum extent that is permissible under law, Kartmates liability shall be limited to an amount equal to the value of products purchased by you.

Pricing, Delivery, Refund and Return For our policy on pricing, delivery, return and refund see here.

Disclaimers

Kartmates reserves the right to limit the quantity of any given product that you can purchase.

While Kartmates takes precautions to ensure that the information (pricing, images, description, colour and other defining attributes of the product) about products is accurate, however in cases where there is an inadvertent inaccuracy, Kartmates will not be liable for such inaccuracy. Kartmates shall take corrective actions, wherever possible, but reserves the right to cancel the order.

Assignment All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Alteration or Amendments to the T&C

We reserve the right to make changes to our policies, and these T&C at any time. You will be subject to the policies and T&C in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.